Baseline Surveys Towards Improving Service Delivery
The Technical University of Kenya is in the process of carrying out four (4) baseline surveys as part of getting feedback for improvement of service delivery. The surveys will be conducted by an external consultant, M/S Sigmund Peak International Limited.
These surveys will cover the following aspects; Customer Satisfaction; Alcohol, Drugs and Substance Abuse; Competency and Skills Assessment; and ICT Literacy Level.
The purpose of this memo, therefore, is to request you to accord the staff from M/S Sigmund Peak International Limited maximum cooperation and support as they collect the valuable primary data to be used in informing the survey reports. Please note that your responses will be treated with utmost confidentiality and will be used for statistical purposes only.
Prof. Joseph Kiplang’at
DEPUTY VICE-CHANCELLOR, API